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Terms & Conditions

Effective Date:09/06/2025
Company Name: East Jaguar International (Pty) Ltd
Email: info@eastjaguar.co.za
Phone: +27 87 537 1012


These Terms and Conditions (“Terms”) govern your use of this website and the services offered by East Jaguar International. By accessing or using our services, you agree to be legally bound by these Terms.



1. Use of Website and Services

You agree to use this website and our services for lawful purposes only. You may not use this site to engage in any fraudulent, abusive, or illegal activity.



2. VoIP and Landline Services

We provide business landline numbers and VoIP services starting from R150/month. Our plans include:

  • Free incoming calls

  • Optional call credit top-ups (not included in base plan)

  • Outbound call rates at just 33c/min

  • Compatible with WhatsApp Business, softphones, and IP desk phones


Call credit must be purchased separately and is not automatically included in your monthly plan. We offer flexible recharge options based on your business needs.



3. Service Activation and Billing

  • Services are billed monthly in advance.

  • Activation and setup may take up to 24–48 hours after payment confirmation.

  • Top-ups for call credit can be made as needed.

  • Prices and packages may change with 14 days' written notice.


4. Refunds and Cancellations

  • Services are prepaid and non-refundable unless otherwise agreed in writing.

  • You may cancel at any time with 7 days’ written notice before your next billing cycle.

  • Failure to pay may result in suspension or termination of service.



5. Outsourcing and Consulting Services

Our outsourcing and support services are subject to custom agreements, which define the scope, delivery terms, billing, and key performance indicators (KPIs).



6. Intellectual Property

All website content, branding, and service materials belong to East Jaguar International or its licensors. Unauthorized reproduction or use is prohibited.



7. Limitation of Liability

We are not liable for:

  • Indirect or consequential damages

  • Losses due to third-party outages, device incompatibility, or misconfigurations

  • Interruptions beyond our control (e.g., ISP or power issues)

While we aim to provide reliable service, no guarantees are made regarding continuous uptime or performance.



8. Privacy and POPIA Compliance

We follow the Protection of Personal Information Act (POPIA) and take all reasonable steps to safeguard user data. For more, please refer to our Privacy Policy.



9. Changes to Terms

We may update these Terms periodically. Updates take effect immediately once posted on this page.



10. Governing Law

These Terms are governed by South African law. Any disputes will be handled by a competent court in the Republic of South Africa.



11. Contact Us

East Jaguar International (Pty) Ltd
Email: info@eastjaguar.co.za
Phone: +27 87 537 1012